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Printing envelopes

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I have several databases in Filemaker 11 and periodically, once or twice a month, I have to recover in order to print #10 envelopes. Filemaker will not keep the envelope setting. This happens with different databases, different users, and different printers. This also happened when we were using Filemaker 9. There are two users in this office and we share databases that are stored on one PC.

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